Help
Troubleshooting
What common messages mean and what to do next.
Publish says the preview is not ready
Wait until your pages show in the preview, then press Publish again. If it still refuses, reload the editor. Details: Publish your website.
Publish says my plan does not allow it
You may see Publishing is not available on your plan, with a prompt to upgrade your plan. Upgrade, or ask your school administrator if your workspace is managed by a school.
Publish asks me to sign up, or to join an organization
Publishing needs an account that belongs to an organization. Sign up, or join or create an organization, then publish again.
Publish says to generate the app first
Your website is not finished yet. Wait until your pages appear in the preview, then publish again.
You have reached your monthly publish limit
Your plan has a number of publishes each month. Wait for the next month, or upgrade your plan.
My domain is not live yet
DNS changes can take up to 48 hours. Make sure you added both records (CNAME and TXT), press Check DNS, and when both are found press Verify DNS and Go Live. See Publish your website.
My free month ended
Your published site stays online. To publish updates to your domain, start a plan. See Your free month.
I did not get my sign-in code
It can take a minute. Check your spam folder, then press Send a new code. After too many wrong codes the email is locked for an hour. See Sign in.
The domain name I want is taken
We show close names built from the words you typed. You can also try another name, or a different ending (.hk or .com.hk). See Register a .hk domain.
Still stuck? Contact us.